Contact Us

Got a question about one of our casino reviews, a bonus offer that doesn't add up, or feedback on something you've spotted while playing? We'd rather hear from you than leave it unanswered. This page explains the best way to get in touch and what you can expect once you do.

How to reach us

The quickest way to contact the Online Casinos team is by email at [email protected]. We read every message that comes in, though during busier periods it may take us a little longer than usual to reply — please allow up to a few working days.

What we can help with

We're a review and comparison site, not a casino operator, so there are things we can and can't do. Here's a quick guide to what's worth emailing us about, and what's better sorted elsewhere.

• Review accuracy: if a bonus figure, wagering term, or licensing detail on one of our pages looks out of date, tell us and we'll check it against the operator's current terms.
• Site feedback: broken links, confusing wording, or suggestions for casinos or topics you'd like us to cover.
• General questions: how our ratings work, how we compare payment methods, or anything else about how the site is put together.
• Account or payment issues: deposits, withdrawals, bonus disputes, or login problems need to go straight to the casino's own support team — we don't have access to player accounts and can't intervene on your behalf.
• Responsible gambling concerns: if you or someone you know is struggling with their gambling, our Responsible Gambling page has support resources and practical steps to take.

Before you email us about a specific casino

If your query relates to a particular operator from our rankings — say Lukki, Vegasnow, or any of the others we cover — it helps if you include the casino's name and, where relevant, roughly when you noticed the issue. This lets us look into it properly rather than guessing which review or offer you mean. It's also worth checking our Terms and Conditions first, since some questions about how we present offers and ratings are answered there.

Why your feedback matters

Online casino terms change often — welcome offers get refreshed, wagering requirements shift, and new payment options appear or disappear. We do our own research and periodically review our listings, but we don't have eyes on every operator every day. When Irish players tell us something's changed, it helps us keep the site honest and current for the next person comparing casinos online in Ireland.

If you're new to the site and want context before reaching out, our About Us page explains who we are and how we approach reviewing and ranking online casinos for Irish players.

A note on what we don't do

We should be upfront: we can't process withdrawals, verify your identity with a casino, resolve a dispute over a bonus, or guarantee that any operator will respond to a complaint. Those matters sit between you and the casino, and, where relevant, its licensing authority. We also can't offer financial or gambling advice on an individual basis. What we can do is point you toward accurate information and, where something on our site is wrong, put it right.

Response times

We aim to acknowledge enquiries within a reasonable timeframe, though exact response times can vary depending on volume. If your message is time-sensitive — for example, a factual error affecting a live bonus offer — flagging that clearly in your subject line helps us prioritise it.